Aurelian
A smart voice agent auto-triages non-emergency calls; a real-time assistant safeguards emergency calls.
Aurelian is an AI voice system designed for emergency dispatch centers, aiming to use an advanced voice agent (AVA) to automatically answer and classify non-emergency calls, while equipped with an on-screen real-time assistant (CORA) that provides key guidance while a human dispatcher handles emergencies. By automating tedious daily call processes, this technology greatly reduces public-safety units' phone burden, letting limited manpower and resources go more precisely into truly urgent rescue tasks.
The dual-effect core of smart answering and real-time response
In daily operation, non-emergency calls often occupy a large amount of a call center's time; Aurelian's voice agent (AVA) can automatically answer these calls in natural, fluent voice, precisely grasping the key points and completing case classification, filtering out noise that doesn't require dispatching police or fire immediately. And when real emergency calls flood in, the on-screen assistant (CORA) runs in the background, providing dispatchers real-time standard-operating-procedure (SOP) and response suggestions based on the call content, ensuring decision quality in a high-pressure environment and reducing human error.
The best helper safeguarding public safety
This system is very suited to police departments, fire departments, medical-dispatch centers at all levels, and large institutions' security-reporting units. It can not only solve the pain point of emergency lines often being overloaded but also become dispatchers' strongest backing in crisis moments, effectively shortening call-handling time and improving the efficiency and response capability of the overall social safety net.
Key Features
- Automatically answering non-emergency 911 calls
- Smart call classification and filtering
- CORA on-screen real-time response guidance
- Reducing dispatchers' workload
- Improving emergency-incident handling efficiency
Pros
- Greatly lowers the line-occupation rate of non-emergency calls
- Provides standardized crisis-handling suggestions
- Eases the manpower pressure on dispatch centers
Cons
- Voice recognition may be disrupted by ambient noise
- Requires highly stable network and system integration
Use Cases
- Police call-center call triage
- Fire and medical dispatch real-time support
- Large public-institution emergency-reporting management
Editor's Note
An innovative solution combining a voice agent and a real-time assistant, effectively improving public-safety units' operational efficiency.
FAQ
What can Aurelian mainly do for a call center?
It can automatically answer and classify non-emergency calls and provide dispatchers real-time guidance while handling emergencies.
Will this system affect the handling speed of emergency calls?
No — by filtering out non-emergency calls it frees up lines, letting dispatchers focus more on handling truly urgent situations.
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